Shuttle Service Frequently Asked Questions

What is the check-in policy?

Arizona Shuttle requires all passengers check in at least 15 minutes prior to your departure time.

Does Arizona Shuttle accept credit cards?

Arizona Shuttle requires a credit card for any advance reservations made on the phone and online, we will gladly accept Visa, MasterCard, American Express and Discover cards. Cash payments may be made in advance at any one of our office locations in Tucson, Flagstaff, Prescott, Cottonwood and the Sky Harbor Airport during regular business hours.

Are the shuttles handicap accessible?

Arizona Shuttle is outfitted with handicap accessible vehicles. Contact us for assistance in making reservations for accessible travel. Please alert Arizona Shuttle when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

What if I leave something on a shuttle?

Arizona Shuttle is not responsible for any lost or damaged items, however, if you have left something behind please call 800-888-2749 and alert the appropriate division and Arizona Shuttle will do its best to reunite you with your belongings.

Are pets allowed on Arizona Shuttle?

Only service dogs are allowed on Arizona Shuttle. Please alert Arizona Shuttle when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

Can unattended children ride with Arizona Shuttle?

Unaccompanied Minors, defined as passengers aged 7 to 13, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements.  When traveling from the Phoenix Sky Harbor Airport a parent or guardian must check in the minor at least 30 minutes prior to departure from Terminal 2.  Please read below for instructions on travel from our regional offices:

Tucson – a parent or guardian must check-in the minor at least 30 minutes prior to departure at the Speedway or Ina Road.
Prescott – a parent or guardian must check-in the minor at least 30 minutes prior to departure at the Main Office.
Flagstaff – a parent or guardian must be present at check in with the driver at Flagstaff Amtrak Station or Metro Center.
Sedona – a parent or guardian must be present at check in with the driver at the reserved pickup and/or drop off location.

Do I need to make a reservation?

To ensure availability, please provide 24 hours notice when seeking a reservation.  We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed under these circumstances.